Most volunteer managers and coordinators have found themselves thinking:
"I'm avoiding a conversation I know I need to have."
"A volunteer is struggling, but I don't know how to address it without upsetting them."
"The same issue keeps happening, and it's affecting everyone else."
"I want to support people, but I also need standards."
"I wish these conversations felt easier."
If any of these sound familiar, you're not alone. Some of the most important conversations in volunteer leadership are also the hardest. Yet when handled well, they can strengthen relationships, improve outcomes, and help volunteers feel supported to contribute at their best.
Staying on Course is a practical two-part workshop designed specifically by Keith Vaughn for volunteer managers and coordinators. You'll learn how to set clear expectations, address concerns early, and have constructive conversations that uphold both the needs of your organisation and the dignity of the people involved.
You'll gain practical tools to:
- support volunteers to succeed from the outset;
- create clarity around expectations and responsibilities;
- address issues before they become bigger challenges;
- navigate difficult conversations with confidence;
- balance accountability with empathy and respect; and
- maintain positive, productive volunteer relationships.
Participants will leave with approaches they can immediately apply in real-world volunteer settings, along with greater confidence to lead conversations with clarity, care, and consistency.
About the facilitator
Keith Vaughan has spent more than 20 years helping managers and employers navigate the more challenging aspects of leading people. His approach focuses on setting clear expectations, holding people accountable to agreed outcomes, and doing so in a way that maintains dignity and respect. Central to his philosophy is being Ruthless with Standards, yet Gracious with People; a practical approach that helps people understand what's expected of them while feeling valued, trusted, and treated as adults.
This approach has helped leaders create stronger workplace relationships, encourage greater commitment, and reduce unnecessary conflict. Through Staying on Course, Keith will share practical tools and techniques that volunteer leaders can apply immediately within their own organisations.